Support is included with every active license, in French and English. Here is how to get a fast answer.
Before writing
- Read the guide of the product concerned and the FAQ: most questions are answered there.
- Check that the plugin, WordPress and WooCommerce are up to date.
Contacting support
Use the form of the support center and select the product concerned. You get an immediate acknowledgement, then an answer from a member of the team within one working day.
Useful information to include
- Your site address and the order number or license key.
- The exact error message, or a screenshot.
- What you did just before the problem appeared.
- The versions of WordPress, WooCommerce and the plugin (visible under Plugins).
Never send your password by email. If access to your site is needed, create a temporary administrator account that you will delete afterwards.
