What support covers
- Installation and setup: on request, we install and configure your solution with you, remotely, on one site per order. This is the core of our assistance.
- Technical questions about using the product, for the duration of your license.
- Updates: fixes and new versions, delivered automatically while your license is active.
Assistance does not cover customisation or bespoke development; for that, tell us about your project and we will send you a proposal.
For a fast answer
Mention the product, your license key or order number, your site address and, if possible, a screenshot of the issue. We usually reply within 1 business day.
