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Refund Policy

Our 14-day working guarantee: when a refund is granted, how to request it, what is not refundable.

Last updated: October 6, 2026

Version in force as of October 6, 2026.

Software cannot be “returned”: once downloaded, it stays in the buyer’s hands. That is why we do not refund a simple change of mind. What we do commit to is what matters: the software must work as described. If it does not and we cannot fix it, you get a full refund.

1. The 14-day working guarantee

If, within 14 days of your order, the software does not work as described on its product page, in an environment that meets the stated requirements, and we can neither fix it nor offer a reasonable solution within 10 business days of receiving all the necessary information, we refund the price paid.

2. Conditions

  • The request is made within 14 days of the order, through the support center or by email, with the order number.
  • It describes the problem precisely: steps to reproduce it, error message, screenshots, WordPress, WooCommerce and PHP versions.
  • You give us the opportunity to fix it: access to a test site or temporary administrator access, or an error log if access is impossible.
  • The problem can be reproduced by our team and does not result from a modification of the software’s code.

3. What is not refundable

  • A change of mind, an abandoned project or software you no longer need, once the files or key have been made available to you (see the right of withdrawal in the Terms of sale).
  • An environment that does not meet the product page requirements (versions, hosting blocking outgoing connections, account not approved by a third-party provider…).
  • A conflict with a theme, plugin or third-party service not listed as compatible, or a limit imposed by that third party (fees, commissions, approval, availability).
  • A feature that is not on the product page, or an expectation that is not described there.
  • A service already performed (installation done, development delivered, training given).
  • A renewal, except in the case provided for by the Subscription and renewal terms.
  • A request made after 14 days.
  • A license suspended or revoked for breach of the Software license agreement.
  • A new purchase of a product already refunded to the same customer: only one refund is granted per product and per customer.

4. Ordering mistakes

Ordered the wrong plan, or the same product twice? Write to us within 14 days, as long as the key concerned has not been activated on any production site: we swap the plan (charging or refunding only the difference) or refund the duplicate.

5. Effects of a refund

  • The license is revoked immediately: the key is deactivated on every site, and updates, downloads and support stop. For a refunded renewal, only the added year is removed.
  • A certified credit note (e-MECeF) is issued.
  • You stop using the key and our services. For a template, an application or any software not licensed under the GPL, you also delete all your copies.
  • The refund is paid within 10 business days of its acceptance, through the original payment method where possible, otherwise by bank transfer or Mobile Money in the buyer’s name.

6. Payment disputes

Please write to us before disputing a payment with your bank or operator: a dispute suspends the licenses of the order and, if unfounded, leads to their permanent revocation (section 12 of the Terms of sale).

This policy is in addition to the mandatory legal guarantees you enjoy in your country, in particular, for consumers in the European Union, the legal guarantee of conformity of digital content; it does not limit them in any way.

8. Making a request

Use the support center or write to contact@boostageonline.com with the subject “Refund – order no. …”. We acknowledge receipt within 1 business day.